Sales Associate / Paint Expert

You are an energetic, passionate, creative, colour savvy Sales Associate / Paint Expert who is inspired to serve customers. You are respectful and friendly towards others and you thrive working in a group.

Who you are…

• You are passionate about every shade and tone of colour.
• You don’t mind getting your hands dirty.
• You are excited to learn about new and different products (e.g. industrial products such as epoxies) and you constantly look to hone your existing skills (e.g. colour matching) and develop new skills (e.g. stain matching). You believe that expanding your knowledge on products is the best way to keep growing and learning.
• You thrive working in a fast paced environment that sometimes requires shifting from task to task (e.g. multitasking between helping a customer at the counter, checking an order to ensure that it’s right before it goes out and tinting a sample for a customer) and you barely break a sweat.
• You look at quiet moments as an opportunity to organize retail space, remerchandise items on the floor or put product away because you believe that it’s the little things that help provide the best all around customer service.
• You take pride in your work and you have a keen eye for detail (for example, noticing that the colour match you are working on is a shade lighter than what the customer wants – so you continue to adjust it until the customer is satisfied).
• You collaborate well with others and always welcome feedback from your colleagues. You see this as an opportunity to get better.
• You are also comfortable providing suggestions that may help improve existing systems. You think outside of the box when it comes to improving or enhancing the customer service experience.
• You are committed to following existing systems and procedures that help ensure the accuracy of each order that goes out.
• You get excited to help educate customers on the best products they need for their job. You look at every customer and customer service experience as an opportunity to teach, grow and learn.
• No matter what time your shift starts you always show up early and you look forward to sticking around a bit extra if a teammate needs a helping hand.
• You enjoy working in groups on various projects that help enhance the overall customer service experience. This might include working together with a team to put together an online and in-store ad for an upcoming promo, or working with the advertising team to create our next radio commercial.
• You understand the importance of being in communication with your team and with clients. On a busy day you make sure to let customers know that it might take a bit longer to complete their order. You also check in with your fellow colleagues to see if everyone is doing okay.
• You know how and when to ask for help from your team.
• You see the value in cultural development and are always open to change.
• You are infinitely friendly and respectful towards all customers and coworkers. You provide all customers with a warm greeting and make them feel welcome and at home.

As a Sales Associate / Paint Expert you will…

• Assist and educate customers recommending products that best suit their needs
• Tint, mix, and colour match paint, stains and architectural coatings
• Check all orders for quality assurance
• Manage incoming orders by phone, email and in person
• Assist with receiving product and stocking shelves when necessary
• Develop customer relations with our retail and contractor base
• Maintain displays, product literature and décor samples
• Maintain sales areas and tint areas in a neat and organized manner
• Monitor stock levels, merchandise shelves and order from suppliers when necessary
• Assist at point of sale to complete orders

A few general technical requirements for all candidates…

• 1-3 years experience with a customer service focus in a sales driven environment
• Post Secondary Degree or College Diploma is preferred
• Able to work in a collaborative work environment
• Able to lift up to 50 pounds comfortably
• Have an aptitude for colour and colour properties
• Great intercommunication skills (telephone, face to face)
• Friendly, respectful, energetic and punctual
• Comfortable working independently as well as in a team setting
• Comfortable multitasking and working in a fast paced environment
• Comfortable working at any of our retail locations
• Comfortable working with various computer programs such as word and excel, and open to learning about new point of sale programs
• Comfortable working with numbers and measurements, especially for custom formulas

At ColourX we have a diverse workforce with equal opportunities for all employees. We provide each employee with full product and customer service skills training as well as cultural development. If you are interested in this position, send your resume to info@colourx.ca!